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帳戶管理 說明

取消兩步驟驗證

如果您想取消兩步驟驗證 (2SV),請確認您是否可以存取當初設定兩步驟驗證的裝置、驗證器應用程式或硬體安全性金鑰。

您可以存取之前設定兩步驟驗證的裝置或應用程式嗎?


喪失裝置存取權,不代表您也失去了帳戶的存取權。如果您已不再擁有當初設定兩步驟驗證的裝置、驗證器應用程式或安全性金鑰,我們可以幫助您。您可以使用我們的網頁表單提出要求,讓我們為您取回帳戶。

Required: To follow these steps, you need your customer number. If you don't know it, complete the Forgot Username process. We'll send you an email with your customer number listed at the top.
  1. Go to our Regain access to my account or domain(s) form.
  2. Under 2-Step Verification Access, select Get Started.
  3. Enter your Customer Number, then select Next Step.
  4. Enter your First Name, Last Name, Email Address and Phone Number, then select Next Step.
    • The email address must match the email in your account. If you don't have access to the email address, submit a request through the Email Access section of the form instead. You'll have the option to cancel 2SV.
  5. Upload a scanned or digital color photo of your government-issued photo identification. If you are not the account holder, upload identification for both the account holder and you. Select Next Step.
    • 等一下……為什麼我需要提出身分證?您之所以設定兩步驟驗證,就是為了保護帳戶安全。我們也想確保您很安全!我們需要使用身分證,才能不透過兩步驟驗證安全方式驗證您是帳戶擁有者本人,藉此防止他人嘗試取得您的帳戶。請放心,我們會保護您所傳送的資訊,除了驗證帳戶所有權之外,這些資訊不會用在其他方面。如需進一步瞭解規範詳情,請參閱我們的服務條款
  6. Select Yes or No to verify whether a company is listed as the account holder. Select Next Step.
    • If you select Yes, enter the Company Name and upload a government-issued document for company identification.
  7. (Optional) Enter any Additional Information, then select Next Step.
  8. Next to the agreement, check the box and then complete the security challenge.
  9. Select Submit. We'll reach out to your directly about your request.

請注意:目前此程序需處理非常多的要求,我們會儘快進行回應。

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